Privacy Policy

Our role depends on how information is collected and used.

Our business activities. We determine how personal information is used to manage our website, customer accounts, business relationships, billing, support, security, and our own marketing activities.

Services provided to business customers. When a business uses our platform to communicate with its customers or other individuals, we generally process that information on the business’s behalf and according to its authorized instructions and our agreement with it. In these circumstances, the business determines the purposes of processing and is responsible for its own privacy notices and legal basis.

If you communicate with a business using our platform, its privacy policy also applies. You may contact that business directly regarding its handling of your information. We assist our business customers with privacy requests as required by applicable law and our agreements.

Depending on the services and features used, we may process:

• Account and contact information: Names, email addresses, telephone numbers, usernames, company details, and account preferences.
• Conversation content: Messages, chatbot inputs and outputs, conversation histories, images, audio, documents, and other attachments.
• Customer records: Inquiries, requests, appointments, preferences, transaction details, and information supplied in connection with customer service.
• Connection information: Channel identifiers, business account details, integration permissions, and credentials or tokens needed to operate authorized connections.
• Usage and technical information: IP addresses, browser and device information, session identifiers, interaction records, error logs, and security events.
• Marketing information: Campaign interactions, referral sources, communication preferences, and advertising or analytics identifiers where applicable.
• Commercial information: Subscription details, invoices, payment status, and transaction references supplied by payment providers.
• Privacy request information: Details needed to locate records, verify requests, and document our response.

Conversations and uploaded materials may contain sensitive information, including health or financial information, depending on what users submit and how a business configures its services. The ability to submit information does not mean every category of sensitive information is appropriate or authorized for every service.

We receive information from:

• Individuals who visit our website, contact us, or use our services.
• Business customers and their authorized users.
• Connected communication channels and integrations.
• Service providers supporting payment processing, infrastructure, analytics, advertising, and other enabled functions.
• Cookies and similar technologies, subject to applicable requirements.

We process personal information, as applicable, to:

• Establish and administer accounts and subscriptions.
• Provide chatbots, messaging, automation, and customer service functions.
• Route conversations, generate responses, and maintain relevant communication history.
• Operate integrations selected by business customers.
• Deliver digital marketing services and measure campaign performance.
• Process transactions and maintain business records.
• Respond to support inquiries and resolve technical issues.
• Evaluate service performance and develop improvements, subject to applicable permissions and contractual restrictions.
• Send service notices and permitted promotional communications.
• Detect abuse, fraud, and security threats.
• Comply with legal obligations and establish, exercise, or defend legal claims.

Information processed on behalf of a business customer is subject to the applicable agreement and authorized instructions. This policy does not grant unrestricted permission to use customer conversation content for unrelated purposes.

Our services may use artificial intelligence and automated systems to generate responses, classify messages, summarize conversations, route requests, and perform other configured functions.

Depending on the feature, relevant message content, attachments, or contextual information may be transmitted to technology providers for processing.

Processing depends on the selected service, its configuration, and the applicable agreements. Any use of personal information for model training or a materially different purpose must have an appropriate legal basis and satisfy applicable notice, consent, and contractual requirements. This policy alone does not constitute consent to such uses.

AI-generated content may be inaccurate and should be reviewed before being relied on for significant decisions.

Where applicable law requires a legal basis, we process information based on consent, contractual necessity, legal obligations, or other grounds permitted by that law, including legitimate interests where recognized and appropriately balanced against individual rights.

Sensitive information may require additional protections, explicit consent, or another specific legal basis. Business customers must ensure their collection and use of that information is authorized.

Regulated information may also require service-specific safeguards and agreements. This policy does not, by itself, establish that a service is suitable for regulated healthcare information or replace any required agreement.

Depending on the services used, information may be disclosed to:

• Authorized personnel who need access to perform their responsibilities.
• Business customers and their authorized users in connection with information processed for their accounts.
• Infrastructure and service providers, including hosting, storage, support, payment, and security providers.
• AI and automation providers supporting enabled features.
• Communication and integration providers necessary to operate connected services.
• Analytics and advertising partners involved in applicable measurement and marketing activities, subject to required choices and permissions.
• Professional advisers, authorities, or other parties where legally required or reasonably necessary to protect lawful rights.
• Parties to a business transaction, such as a merger or acquisition, subject to applicable confidentiality and data protection requirements.

A provider’s role and permitted use of information depend on the service and applicable agreement. Providers acting on our behalf are subject to appropriate processing restrictions.

Our website and services may use cookies, pixels, local storage, and similar technologies for functionality, preferences, security, analytics, and advertising.

Where required, we obtain consent before activating nonessential technologies and provide applicable consent or opt-out controls.

Certain advertising disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws, even when no money is exchanged. Where these rules apply to our activities, we provide the required notices and mechanisms to exercise applicable choices, including recognition of legally required opt-out preference signals.

You may also contact info@doctorpremier.com with privacy questions or requests. Browser settings can limit certain technologies, although disabling them may affect functionality.

For promotional messages sent by Doctor Premier, you may use the unsubscribe option, reply “STOP” where supported, or contact us by email. Promotional messages sent by a business customer are also subject to that business’s instructions and privacy practices.

We serve customers internationally and may process information in the United States and other countries where our providers operate.

Those countries may have different data protection laws. Where required, we use appropriate transfer safeguards, such as approved contractual provisions or other lawful transfer mechanisms.

We retain personal information for as long as necessary for the purposes described in this policy, considering legitimate operational needs, service continuity, customer instructions, contractual commitments, and legal obligations.

Retention depends on the type of information, the purpose of processing, the status of the customer relationship, outstanding requests, and applicable legal requirements. Information may also be retained where legally justified to resolve disputes or establish, exercise, or defend rights.

Information processed on behalf of business customers is retained according to the applicable agreement, authorized instructions, and legal requirements.

When there is no longer a valid purpose or legal basis for retention, information is deleted or anonymized. Where retention is legally required, its use is limited accordingly.

Residual backup copies may remain until removed through the applicable backup lifecycle, subject to safeguards and applicable deletion requirements.

We maintain technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

Safeguards are proportionate to the information and processing risks. No system can guarantee absolute security.

Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your information; restrict or object to processing; withdraw consent; or opt out of certain advertising-related processing. Additional rights may include limiting certain uses of sensitive information and appealing a denied request.

To submit a request, email info@doctorpremier.com. For deletion requests, use the subject “Personal Data Deletion Request.”

Include the email address, telephone number, or account identifier associated with the information and a description of your request. Do not send unnecessary sensitive information or identity documents with your initial request.

We may verify your identity or an authorized representative’s authority when appropriate. We respond within the time required by applicable law. If an exception applies, we will explain the relevant reason, subject to legal restrictions.

If your request concerns information controlled by a business customer, we may direct you to that business or coordinate with it as appropriate.

To appeal a decision where that right applies, email us with the subject “Privacy Request Appeal.” You may also complain to the competent regulatory authority. We will not unlawfully discriminate against you for exercising your rights.

Deleting a conversation from your device does not automatically delete records held within our services. Deletion from our services also does not remove information independently controlled by third-party providers.

Our services are intended for business use and are not directed to children under 13. Business customers must comply with applicable requirements concerning children’s information.

If you believe a child’s information has been submitted without required authorization, contact info@doctorpremier.com so the matter can be reviewed and addressed.

We may update this policy to reflect changes in our services, practices, or legal requirements. The current version will be published with its updated date.

Where required, we will provide additional notice or obtain consent before implementing relevant changes.

Doctor Premier LLC
Email: info@doctorpremier.com
Website: https://chatpremier.ai